Refund policy

Refund policy

Changed your mind? You can cancel your order within 14 days of receiving it, for any reason. Email will@clennellenterprises.com within those 14 days to let us know, and we'll send you the returns address. Send the item back within 14 days of telling us, unused and in its original packaging. You pay the return postage for change-of-mind returns.

We refund the price you paid, including any original delivery charge, within 14 days of receiving the return or proof that you've sent it.

Faulty or damaged? If your item arrives faulty or damaged, email us within 30 days with a photo or short video. We'll replace it or give you a full refund, and we pay any return postage. This doesn't affect your statutory rights under the Consumer Rights Act 2015.